FAQ 

Q: What is a Facebook iFrame template?
A: A Facebook iFrame template is a ready-made Facebook page design that can be used as a basis for your new Facebook online presence. In a short period of time you can change texts and images in the template on your own using the required software.

Q: Which types of Facebook templates are available?
A: We currently offer 4 types of Facebook templates: Flash templates, HTML templates, HTML5 templates and Drupal templates.

Q: What is the advantage of using a Facebook template?
A: Taking into account that our templates are designed by skilled professionals, they are an excellent solution to help you start creating your Facebook page saving time and money without sacrificing the quality. Moreover, our templates can save time for designers when there are different tasks to accomplish.

Q: What is the difference between our Facebook templates and others in the market?
A: While there is a lot of other similar products offered by templates providers our aim is to deliver the products that give the most value for earning and successful business development. We pay a lot of attention to the variety of Facebook templates styles and try to make it easier for you to use and customize any template you’d like to get from us. Our company’s goal is to satisfy every customer’s needs and provide timely help if necessary.

Q: What files do I get after I’ve paid for the template?
A: You will get a compressed .ZIP file which you will need to unzip before start editing the very template. In order to do it you need to install a WinZip tool on your computer. After you have unzipped the file you will see a file list that is on the preview page of every Facebook template.

Q: What am I allowed to do with the templates I purchased from Fan FBML Templates?
A: You can create a page according to your likings using the templates you purchase from Fan FBML Templates.

Q: What am I not allowed to do with the templates I purchase from Fan FBML Templates?
A: It is prohibited to sell or distribute our templates and claim exclusive ownership or intellectual property on any of the products even if you customize them.

Q: Does exclusive purchase mean that I will get a really unique Facebook template?
A: No. However, there is a really small chance that some one had bought the same template as you have.

Q: Do I purchase a template license forever?
A: Yes, the price you pay for the template is for life time. You can use it whenever you need but only for one website at a time.

Q: Can I buy just a certain part of a template?
A: No, you are not allowed to buy template parts. If you want to make a purchase you can buy only a full version of the template.

Q: Can I buy only images, other clip-art or libraries from a template?
A: No. In order to get clip-art, images and libraries you need to buy the whole template.

Q: Can I use the license I pay for to download any template I choose?
A: No. You pay for a particular template. You can choose any template before purchasing it and as soon as you make order the template you’ve chosen is added to it.

Q. What files do I get with the template I purchase?
A. You can see the file list on the template preview page. Read it thoroughly before purchasing a template.

Q. Which software should I use?
A. You can check out the list of required software on each template preview page. Read it carefully before buying the template.

Q. What is Adobe Photoshop?
A. Adobe Photoshop is the most popular software for graphics editing. You can find more information on Adobe website and download free trial there.

Q. What software do you suggest for working with HTML?
A. We recommend you to use Macromedia Dreamweaver.

Q. Can I use FrontPage or Dreamweaver to customize your Facebook Flash templates?
A. This is the most frequently asked question from customers who’d like to buy our Facebook Flash templates. No, FrontPage and Dreamweaver won’t be suitable because they are not for editing Flash files.

Q. What can I edit?
A. You can modify almost every design element of the template on your own. In order to do it you should have enough skills and knowledge to work with the required software. If there are some problems please contact our customers support team before making a purchase.

Q: What is the FLA file?
A: File with .FLA extension is the source or editable version of the Flash template. Using it you can customize a Flash template and create .FLA files for web presentation. FLA files allow you exporting SWF files.

Q: What is SWF file?
A: File with .SWF extension is a compiled Flash file used for viewing only. You can use this format for presentation on the Web. Putting .swf and .html files in your server root directory you will get your website!

Q: What modifications can I do to the templates?
A: You can add content, your company logo, add/remove sections, images, audio files if you know how to work with Flash software. If you can’t cope with customization issues yourself contact us and we will help you to modify the template.

Q: Why there is an "unexpected file format" message when I try to open a template?
A: It means that you use an old Flash version. You can open the preview page of the template you purchased and check the list of required software there.

Q: I don't have the latest version of Flash, where can I download it?
A: In order to download the Flash latest version please visit http://www.adobe.com/.

Q: When I open the FLA file in Flash from template source, I get an error. Why?
A: This is because the FLA file you want to open is not compatible with Flash version installed on your computer. We recommend you to check the list of required software for the particular template you bought.

Q: What is Drupal Facebook Template?
A: Drupal-powered Facebook Template is a template with an admin panel. You are free to change texts, colors, menu sections, images through intuitive administration panel according to your particular preferences.

Q: What is the difference between Flash, HTML and Drupal templates?
A: The main difference is easy editing options allowing you customizing your website by means of admin panel. You can change text, colors and images of any Drupal Facebook template according to your preferences using only intuitive administration interface and no other tools.

Q: Do you provide a hosting installation service for Drupal Facebook templates?
A: Yes, we do. Template Installation costs $35.00 and you can order it on product preview page before purchasing. After that our team will contact you and ask for your FTP information.

Q: How can I get a discount?
A: You can easily get 5 % off from your purchase by clicking Like button before buying on product preview page.

Q. How fast will I get the product after the order is placed?
A. As a rule, it takes 20-30 minutes for your order to be verified. But sometimes the product delivery can be delayed because of manual anti-fraud check. It may take 1-2 hours or up to 24 hours if more detailed verification is needed.

Q. Is there a money back guarantee?
A. No. Because if computer files are damaged they can not be returned. We can only replace them with working files. You can check our Refund and Return Policy for more information.

Q. In which cases can I get the refund?
A. You can get a refund if::
- the template was not delivered timely;
- the template was damaged, and we can't give you working files instead;
- the template is not as described on our web site: the request will be satisfied if both parties agree with it.

Q. Will Fan FBML Templates help me to install my Facebook template?
A. Here is a detailed tutorial to help you install Facebook template on your Facebook account http://fanfbmltemplates.com/how-to-use-facebook-templates . If you have any difficulties with it we can do it for extra fee.

Q: Do your templates come with tutorials?
A: Some of the templates have tutorials but some don’t. If you have any questions please contact us via Support page.

Q. Is your tech support limited?
A. Yes, we can do some small fixes for you. However, if you need to customize the whole template you can do it on your own or order customization service for extra fee.

Q: Do you do any template customization?
A: If you need to customize a template contact us via Support page.

Q: Can I receive the contact info of the designer or developer which template I bought?
A: No, our policy doesn’t allow to contact with any of our designers and developers.

Q: Is it possible to reactivate my download link if it was deactivated?
A: Yes. Please contact us using our Support form and we will reactivate your link.

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