Since Facebook Template is offering non-tangible irrevocable goods we pay your attention to the fact that online orders have been downloaded successfully are NOT refundable. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
We DO honor requests for refund for the following reasons.
• non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
• download issues: it may happen so that you are having problems while downloading the product;
• irreparable defects or grave difficulties with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval;
• product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. "Sources available section" is regarded here for final resolution. To prevent this situation every customer is suggested to check free samples of each type of the product offered before making the purchase. It helps to research the product's structure and evaluate one's skills in template editing.
Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via following means:
Please, give it 24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted only within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms and Conditions.
Note! Facebook Template reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Facebook Template website.
You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.